How can we help?
Find your next step. Clear answers about learning, accounts, tools and support.
8 answers
Getting startedWhere should I start?
Visit the learning catalogue and explore the published schools and courses. Choose a subject that matches your current understanding.
Getting startedDo I need an account?
You can browse public resources without signing in. Sign in to save learning progress and access activities that require a member account.
Learning accessHow do I know what is included?
Check the course or resource page for its access requirements. Availability and membership requirements can differ between resources.
Subscriptions & paymentsWhere can I find cancellation and refund information?
Read the Payments, Cancellation & Refunds policy in the legal centre. The applicable terms and any charges should be reviewed before purchasing.
CoachingHow can I ask about coaching?
Use the contact page to explain the concept or question you would like help with. The team will confirm availability, scope and any fees before booking.
ToolsDo the calculators provide live prices?
The educational calculators use the values you enter. Read the method and assumptions alongside each result. The session clock shows regular session schedules, not broker-specific trading availability.
Account & securityWhat if I cannot sign in?
Use the password-reset link on your portal sign-in page. If you still need help, contact support. Never send your password, authentication codes or payment-card details.
About FavAcademyDoes FavAcademy execute trades?
No. FavAcademy provides education and analytics. It does not execute trades, hold investment funds or provide personalized investment advice.
Still have a question?
Bring it to the team. We’ll help you find your next step.
For full payment and cancellation terms, see our Payments, Cancellation & Refunds policy.