Your purchase and payment
The checkout or written offer must identify the service, price, currency, duration, renewal arrangement and included benefits before you pay. Keep your receipt or payment reference. Payment methods vary by availability; a method is supported only when it is offered for your purchase. Do not send card numbers, banking passwords or wallet keys to support.
Cancel future renewals at any time
You may request cancellation at any time through available account controls or the legal/support contact below. No seven-day advance notice is required to stop a future renewal. Cancellation received before the renewal charge is initiated stops the next renewal. Confirmation should state the final access date. Without a refund, access continues through the period already paid for. Deleting an app or blocking a payment method does not itself cancel a subscription.
Seven-day first-purchase refund window
For a first purchase of a subscription or learning service, request a change-of-mind refund within seven calendar days of the successful payment timestamp. An entirely unused service qualifies for a full refund. If part of the service has been consumed, the unused portion may be refunded after the transparent deductions described below. This commercial window does not limit remedies for defective, unavailable or misdescribed services.
How consumed services are valued
A login alone does not mean an entire subscription was consumed. For used subscription access, a deduction may cover elapsed service time from first substantive use to the refund request, calculated from the actual subscription price and the total time in the purchased billing period. First substantive use means accessing paid learning content or receiving a paid service, not visiting the account page. Separately delivered coaching or other priced services may be deducted only at the value disclosed before purchase. Bundles must disclose allocations in advance; the same benefit cannot be charged twice, repriced retrospectively or create a deduction greater than the amount paid. If no reasonable allocation was disclosed, contact support for a fair assessment rather than an invented penalty.
Accidental renewal: 72-hour grace period
If an automatic renewal was unintended, request a refund within 72 hours of that payment. The renewed service must be unused. An eligible renewal refund also stops future renewals and ends access associated with the refunded period. Use after renewal can affect this discretionary grace policy, but does not remove statutory remedies or protection against unauthorized or erroneous charges.
Annual plans and later cancellations
After the initial seven-day window, ordinary change-of-mind cancellation stops the next renewal and preserves access through the paid annual term. The standard policy does not provide automatic refunds for unused complete months. Exceptions may apply for service failure, duplicate or unauthorized charges, another written commitment or applicable law.
Coaching: 24-hour cancellation notice
Cancel a coaching session at least 24 hours before its scheduled start to choose a refund for that undelivered session or rescheduling without a cancellation charge. For shorter notice or a no-show, any charge must have been disclosed before booking and be reasonable in the circumstances, taking account of notice, unrecoverable preparation and whether the time could be rebooked. It cannot exceed the session price. Emergency circumstances will be considered fairly; a missed appointment is not described as a completed session.
If FavAcademy cancels or the service fails
If we cancel a session, you may choose rescheduling or a refund for the undelivered session. For a service that is not delivered as agreed or falls below legally required standards, contact us for an appropriate remedy, which may include correction, replacement service or a reasonable refund. The seven-day and 72-hour windows do not remove these rights.
How to request and receive a refund
Contact the support address below with the payment reference, purchase date, service and reason. We may reasonably verify account ownership and usage. We will explain any proposed deduction. Approved refunds are returned through the original payment method where supported; an alternative must be securely verified and agreed. Bank and payment-provider posting times vary. We will communicate the expected timeline for your refund rather than promise an unverified universal completion time. We do not impose an undisclosed administration or payment-processing fee.
Notice and fair treatment
Renewal terms and material price changes must be clearly communicated before charging. Cancellation and refund decisions should be confirmed in writing, and you may ask for a decision to be reviewed. This policy preserves all applicable mandatory consumer rights.